Rbc petro canada banco rbc canada Suncor provides an employee discount on fuel, convenience store items and car washes purchased at Petro-Canada retail locations with any RBC Royal Bank credit card 1 that’s been registered for the program. The discount is offered to regular salaried and hourly full-time and part-time Suncor employees and retirees. Link your Petro-Points card to your new RBC card and use it to pay for purchases at Petro-Canada to always Save 3¢/L on gas with every fill-up 2 Earn 20% more Petro-Points 3 Get an annual World Elite round-trip companion voucher starting at 9 CAD plus taxes, fees and other ATC charges 3

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For more than a century, RBC Wealth Management has provided trusted advice and solutions to individuals, families, institutions and charitable foundations. Put our award-winning global network to work for you. Vice President & Director, Head RBC Wealth Management Services “In a time when answers to virtually every question are just a click away, people are unfortunately ignoring the fact that opinion is not the same as reputable expertise and advice. The value of proper wealth-management guidance cannot be overstated, as it encompasses your entire financial situation at each life stage.” View profile President and CEO of RBC Royal Trust “Seniors are the fastest growing age group in Canada. In 2011, five million Canadians were 65 or older, a number that will double in the next 25 years. As this number increases along with life expectancy, so do the complexities associated with aging, including health-related issues.” View profile Chief Economist RBC Global Asset Management Inc. “In retrospect, the decision to deliver fiscal stimulus during the worst of the economic downturn was inspired. Not only have bond markets reacted well, but international evidence has also congealed around the conclusion that every dollar borrowed generated two in economic benefits. So far, so good.” View profile using Java Script to ensure the best experience through the site. Please check to learn how to enable Java Script on your browser and enjoy the best experience. As a first step in the complaint process, please start at the source of your issue by visiting your local branch, call the contact centre or send an email to discuss the matter. Did you know that over 80% of all complaints are solved by speaking with a specialist in a branch or contact centre? Toll-free As a next step, if you have not been able to resolve your complaint at the source, you can contact the RBC Client Care Centre. This office can offer a fair and objective review of both parties’ positions without bias. The following Dispute Resolution bodies can provide you with a further review of your complaint or claim for compensation. Government regulators and other bodies provide alternative sources of consumer information and have offices that handle specific complaints concerning covered laws and rules. Depending on your issue, the federal government and provinces have their own resources that can be contacted. If you feel your complaint has not been resolved, you can contact one of the organizations listed in Additional Resources. As a next step, if you have not been able to resolve your complaint at the source you can contact the RBC Direct Investing Client Care Centre. This office can offer a fair and objective review of both parties’ positions. As a first step in the complaint process, please start at the source of your issue by discussing your concerns and expectations with an Insurance representative or Claim advisor. If you are not satisfied with the response, ask to speak with a Team Manager, Appeal Consultant or Client Care Specialist. These individuals will have the authority to investigate and resolve most problems that arise. If the matter still cannot be resolved at this level, ask that a business Manager provide you with a final letter outlining the company’s position. Contact us online By telephone: Life & Health: RBC Life Insurance Company Toll-free: If you have not been able to resolve your complaint with the appropriate RBC Insurance business division and you have received a letter stating their final decision/proposal, you can contact the RBC Insurance Customer Care Assurance office for assistance. This office can offer a fair and objective review of both parties’ positions without bias and provide a final report of its findings/recommendations. If you have a concern, we encourage you to let your Investment Advisor or Branch Manager know as soon as possible. You may refer to your account statement for their contact information or alternatively use our Find an Investment Advisor tool. Find an Investment Advisor What You Will Need: As a next step, if you have not been able to resolve your complaint with your Investment Advisor or Branch Manager, you can contact our Designated Complaints Officer. This officer can offer a fair and objective review of both parties’ positions without bias. If you have a problem or a complaint about your account, we encourage you to contact us so that we can review and resolve your issues. Speak with your Investment Counsellor about your concerns so that he/she can review and try to address any issues you have. Find an Investment Counsellor If your Investment Counsellor is not able to address your concerns to your satisfaction, ask him/her for the name of the Managing Director responsible for the branch where your account is held, and speak to him or her. What You Will Need: The following Dispute Resolution bodies can provide you with a further review of your complaint or claim for compensation. Government regulators and other bodies provide alternative sources of consumer information and have offices that handle specific complaints concerning covered laws and rules. Depending on your issue, the federal government and provinces have their own resources that can be contacted. If you feel your complaint has not been resolved, you can contact one of the organizations listed in Additional Resources. Rbc online customer service rbc anjou Online banking Go to the Online Banking Sign-In page and select Reset Your Password, just below the Password field. Then follow the instructions on the screen. RBC Mobile Users If your account is temporarily disabled, you can tap the Reset Password link anytime directly from the Sign In page. Then follow the instructions on the screen. Call 1-800-769-2553 or fill out our quick form. Our dedicated, bilingual RBC Bank Advisors are ready to help meet your cross-border banking needs. Complete the form below but be sure NOT to include any personal or confidential information including account numbers, client card numbers, PINs, etc. Learn about communicating with us safely You can expect a response to questions sent using this form within 1-2 days. If your need is urgent we recommend that you call us You can expect our response by email within 1-2 days. We're always happy to provide answers to your general questions about banking with us; however, for privacy reasons, we don't discuss our clients' personal financial matters using regular email. Please note that we provide a secure message centre within RBC Online Banking where we can guarantee your communications are protected. We recommend, where possible, to use this function when dealing with your banking information. If you are an RBC Royal Bank client you can enrol online for Online Banking at any time to take advantage of this option. Enrol Online Regular, unencrypted email is not secure. Never include personal or confidential information in a regular email. To discuss your personal information with us safely, send us a message via one of our secure message centres (the RBC Royal Bank Online Banking message centre, for example), or contact us by phone. RBC will never ask you to provide, confirm or verify personal, login or account information through regular email or ask you to sign in to any online service. If you receive an email of this type, that appears to be from RBC, please forward it to [email protected] then delete it. For more information please visit Email & Website Fraud. These Global Toll-Free numbers are accessible from 21 countries outside of North America. The “ ” sign stands for the international access code, which varies depending on the country you’re calling from. Please be advised that the head office locations listed below are currently closed. We ask that you send physical mail to an open branch location, or book an appointment for an advisor to call you for more options.


Never include personal or confidential information in a regular email. To discuss your personal information with us safely, send us a message via the RBC Royal Bank Online Banking message centre or one of our other secure message centres. RBC will never ask you to provide, confirm or verify personal, login or account information through regular email or ask you to sign in to any online service. If you receive an email of this type, that appears to be from RBC, please forward it to [email protected] then delete it. For more information please visit Email & Website Fraud. View your account details and transaction history for the last seven years. You can also set up and receive RBC Alerts about your banking activity and available RBC Offers. It’s a breeze to move money to your savings account, pay down your credit card, loan or credit line, or make a payment on your mortgage Easily access your RBC Royal Bank credit cards and credit lines. View your balance and available credit, make payments, apply for a new credit line or request a limit increase. Stay on top of your mortgage and loan details including your outstanding balance, interest rate and payment details. You can also skip a payment or make a double-up or lump sum payments on your mortgage. Track your RBC Royal Bank investments, RBC Direct Investing and RBC Dominion Securities accounts in one convenient place. Plus, contribute to your RRSP, renew GICs, buy RBC Mutual Funds and get personalized investment advice with My Advisor. Purchase foreign cash 24/7 through RBC Online Banking and pick it up at any of the 1,200 RBC branches in Canada. Have a question about your accounts or a recent transaction? Send us a message through our Secure Message Centre and we’ll get back to you within 48 hours. It’s a secure and convenient way to reach a helpful RBC representative. Purchase insurance coverage for your RBC loans, mortgages or credit cards or get travel insurance coverage for your next trip. When you bank online - or even with your mobile phone - you can easily check your balances, view your transactions or statements, pay bills and transfer funds at any time – wherever and whenever it’s convenient for you. And when you use RBC Online Banking, you also have access to my Finance Tracker – an online money management tool that automatically categorizes your expenses, letting you track your spending, set savings targets and create a budget in minutes. Online Banking is also an extremely safe and secure way to bank, so you can be confident your money is protected at all times. As a personal banking client you'll need your RBC Royal Bank Client Card or credit card to enrol. If you are an automotive finance, mortgage, credit line, Homeline, loan or investment client, you’ll need your account number and transit number. If you’d like to enrol your business account for Online Banking, you’ll need your RBC Royal Bank Business Client Card. Before you can make bill payments in Online Banking, you'll need to set up a list of payees. Sign in to Online Banking and select the "Manage Payees" option from the Accounts Summary page. You can then choose “Add Payee” in the left side menu and follow the instructions. To make a payment online: Whether you're at home or away you can arrange to have payments and transfers made at a predetermined frequency or specified dates. Simply specify the amount and how often you want the transfers to occur (such as once a week, every 2 weeks or once a month). RBC Direct Investing Inc.*, RBC Dominion Securities Inc.* and Royal Bank of Canada are separate corporate entities which are affiliated. does not provide investment advice or recommendations regarding the purchase or sale of any securities. Investors are responsible for their own investment decisions. RBC Direct Investing is a business name used by RBC Direct Investing Inc. For a definition of an unauthorized transaction and for full details regarding the protections and limitations of the RBC Digital Banking Security Guarantee, please see your Electronic Access Agreement for personal banking clients, and the Client Card Agreement and the Master Client Agreement for business clients. This guarantee is given by Royal Bank of Canada in connection with its Online and Mobile Banking services. Cardholders are not liable for losses resulting from circumstances beyond their control provided they have taken reasonable precautions to protect their Client Card and PIN (if applicable) as set out in the Client Card Agreement. Formerly known as the RBC Online Banking Security Guarantee. Please note that each payment to a third party from your RBC Royal Bank credit card account is treated as a cash advance (up to your available credit and daily limits) and is subject to the standard annual interest rate applicable to your credit card account, from the day the cash advance is posted until the balance is paid in full. A $3.50 cash advance fee/transaction applies and will be charged to your credit card account. Maximum transaction limits may apply and are subject to change. If paying from a Royal Credit Line regular interest charges apply. Availability of the money will depend on the time when it is sent from RBC Royal Bank or RBC Bank. S.) account transaction history until the following day but will reflect the date of transfer. The products, services and securities referred to on this web site are only available in Canada and other jurisdictions where they may be legally offered for sale. The information on this web site should not be construed as an offer by RBC Dominion Securities to sell specific securities in any jurisdiction outside of Canada. An excess debit transaction fee may also apply depending on the deposit account used for purchase. If you purchase foreign cash using your credit card the transaction is treated as a Cash Advance. This means that Cash Advance fees apply and interest is charged from the date of your foreign cash purchase. The foreign exchange rate is final at the time you make the purchase. Depending on the branch you have chosen for pick-up, you can expect it to take anywhere from 3-10 business days to arrive at the bank. In most cases you can expect the cash to arrive in 3 business days. Maximum transaction limits may apply and are subject to change. Availability of the money will depend on the time when it is sent from RBC Royal Bank or RBC Bank. S.) account transaction history until the following day but will reflect the date of transfer. The Credit View Dashboard information is provided by Trans Union for educational purposes and is not intended to provide you with financial advice. We do not review or use Credit View Dashboard information, and Credit View Dashboard information cannot be interpreted as credit approval. As such, Royal Bank of Canada is not liable for any decision you make based on Credit View Dashboard information. For help with your financial needs and financial advice, please talk to us. In order for you to access the Credit View Dashboard, we must share your name, address and date of birth with Trans Union each time you click on the "View Your Credit Score" link in Online Banking. Rbc online customer service www banque royale com en direct Online Banking Mobile Banking 1-800-769-2555 Investments; RRSPs, RESPs, TFSAs Mutual Funds & GICs 1-800-463-3863 RBC Direct Investing ™ 1-800-769-2560 RBC Dominion Securities 1-888-820-8006 Insurance; Home Protector ® Insurance LoanProtector ® Insurance 1-800-769-2523 BalanceProtector ® Insurance optional protection for RBC Credit Cards 1-888-896-2766 I have access to RBC Royal Bank Online Banking I am not yet enrolled in RBC Royal Bank Online Banking To better protect your privacy, please sign into Online Banking and send us a secure message. Online banking Go to the Online Banking Sign-In page and select Reset Your Password, just below the Password field. Then follow the instructions on the screen. RBC Mobile Users If your account is temporarily disabled, you can tap the Reset Password link anytime directly from the Sign In page. Then follow the instructions on the screen. When you sign up, you can choose which savings, chequing and credit card accounts that you would like to access online (either in your name only, or joint – any one to sign). Note that joint accounts – both to sign will NOT be available through this online service. With RBC Royal Bank Net Bank, you must create a new payee detailing all necessary service provider information. Simply logon to the system and choose "Payees" under the "Bill Pay" menu option. Click on "create" to enter particulars of the new service provider and corresponding bill details. At RBC Royal Bank, we are committed to ensuring that our customers’ rights to privacy and confidentiality of information are maintained at all times. When you require support for the service, you will be asked questions to confirm your identity before any personal or account information is divulged. There are some precautions that you can take to ensure your privacy. Firstly, you should never divulge your password to anyone – not even bank staff. Also, your password should be difficult to guess by anyone close to you. Lastly, you should change your password on a regular basis as an added measure of security.